In the first article we focused on how to Re-initialise your Freeway Solution and the second article we focused on how to Run Diagnostics on Freeway. In the third section of our Freeway Troubleshooting series, we will run through the process to add a new solution to Freeway.
Sometimes a solution on a device will become corrupt and it cannot be resolved by performing a reinitialise data sync. If this occurs, we recommend creating a new solution and removing the old one. Any “In-Progress” data sheets will not be available on the new solution.
You will need to go to Solutions, if this isn’t on your main menu screen click in the top right hand corner (where the three lines are) click on Solutions from the drop down.
Here you will need to click on the plus button in the top right hand corner.
Select the second option – Connect as an Employee
Add a solution name – this can be whatever you want, however, we would recommend this not be the same as your original solution name. Our standard format would be C&N – Hannah.
Select Freeway keys.
At this point you will need to open Ostendo and get a Freeway key or have a Freeway key provided for you.
In Ostendo, go to File > API Service > API Security.
Ensure you are selecting Freeway option and click on the right-hand side, Fastcode.
Enter this 8 digit code into the 3rd box on your Freeway device called Fastcode.
The top 2 fields should fill with dots.
If the Fastcode has disappeared and you do not have dots. Generate a new Fastcode. Ensure all 3 fields in Freeway are blank and enter the new code in the Fastcode box.
Once the dots have appeared click on the back arrow in the top left hand corner twice.
You should now be on the Main Menu of Freeway.
Click on Update
Add your username and password in.
You can find this in Ostendo in Mobility > Employee Mobility Settings. The password is encrypted but you can override the password.
Ensure your network settings are correct.
Local Network – This is for when you are on the same network as your server. Physical server is on site and you are connected to the Wi-Fi.
Remote Network – This is for when you are using mobile data, using external Wi-Fi at a client or you have a cloud server.
Then try logging in
If your issue has been resolved in the new solution, the old solution can be removed by returning to the solutions menu and clicking the “Bin” icon in the top right. Then selecting delete next to the old Solution name.
About the author
Hannah Jackson
Product Support Consultant
Hannah joined the Cutcher & Neale Software division in 2016 providing the team with a fresh approach and a wealth of knowledge.
She has a proven track record of working with both internal stakeholders and external clients effectively using her investigation and resolution skills to produce best practice outcomes for all parties involved.
She is currently responsible for Tier 1 Support, working closely with Cutcher & Neale’s clients to ensure a solution is met to their software problems, in a timely and efficient manner, guaranteeing the problem-solving process is seamless.
Her understanding in Software Services is extensive, being proficient in our programs MYOB, Ostendo, Reckon and has previous experience in Navision, SAP and Seibel.
Within a short amount of time, Hannah established a great working relationship with clients. Her unique and comprehensive service compliments her experience resulting in exceeding client’s expectations.
Pairing with her vast practical experiences, Hannah is currently studying an Advance Diploma of Accounting to further her skills to aid in her services offering here at Cutcher & Neale.
